Privacy Policy

1. Information Collected

Lys du Nord collects only the information you voluntarily submit through the Site's contact form:

• First and last name
• Email address (professional or personal)
• Message, B2B inquiry content or business contact details

No payment information is collected or stored on this website. No third-party tracking cookies are used for advertising or profiling purposes.

2. Purposes of Collection

The information collected is used exclusively to:

• Respond to requests for quotes, information or samples.
• Send product documentation related to our solutions.
• Manage commercial follow-up and the business relationship.

Lys du Nord does not sell, rent, transfer or share any personal information with third parties for commercial, marketing or advertising purposes.

3. Retention and Destruction of Data

Information is stored in secure environments only for the time necessary to manage the business relationship or to meet our legal obligations. At the end of this period, or upon your request, your personal information is permanently deleted or irreversibly anonymized.

4. Security and Privacy Incident Management

Lys du Nord deploys rigorous technical, administrative and physical security measures (including SSL encryption protocols, certified hosting providers and access restricted to authorized employees only) to protect your data against unauthorized access, disclosure, alteration or loss.

In the event of a privacy incident (unauthorized access or data breach) presenting a risk of serious harm, Lys du Nord commits, in accordance with Law 25, to promptly notify the Commission d'accès à l'information du Québec (CAI) as well as the affected individuals, and to record the event in its internal incident register.

5. Your Rights (Access, Correction and Withdrawal)

In accordance with applicable Québec and federal legislation, you have the following rights:

• Right of access: Know what personal information we hold about you.
• Right of correction: Request the correction of inaccurate or incomplete data.
• Right to erasure: Request the deletion of your data from our systems.
• Right of withdrawal: Withdraw your consent to the collection or processing of your data at any time.

To exercise any of these rights, please send a written request to the Personal Information Protection Office at: contact@lysdunord.com. We will respond to your request within a maximum of 30 days.

6. Cookies and Tracking Technologies

This site uses only functional and technical cookies required for navigation and security (WordPress session). No advertising, analytics or behavioral targeting cookies are placed on your browser without your prior consent through our cookie management banner.

7. Hosting and Cross-Border Transfers

This website is hosted on secure servers operated by GoDaddy Inc., located in the United States. As a result, information submitted through our forms may transit through or be stored outside the territory of Québec. Lys du Nord regularly conducts Privacy Impact Assessments (PIAs) to ensure that these third parties provide security and confidentiality guarantees equivalent to those required by Law 25.

8. Changes

Lys du Nord reserves the right to modify this policy to reflect changes in our practices or regulatory requirements. The effective date at the top of the page will be updated accordingly. Continued use of our site after the publication of changes constitutes acceptance of the new policy.

9. Contact Information

For any questions, complaints or comments regarding this policy:

• Email: contact@lysdunord.com
• Mailing address: Lys du Nord, Sherbrooke, Québec, Canada